1. Who We Are
LocalVerse is a multilingual travel service application designed for global travelers, local hosts, and experience providers. Our services include content discovery, AI-assisted trip planning, order collaboration, payment fulfillment, direct messaging, trip management, and after-sales support.
2. What This Policy Covers
This Privacy Policy explains:
- what information we collect;
- why we collect it;
- how we use, store, share, and protect it; and
- what choices and rights you may have regarding your information.
3. Information We Collect
3.1 Account and Identity Information
- email address and account identifiers;
- Apple Sign In or Google Sign In account identifiers;
- nickname, avatar, language preference, and role-related profile information.
3.2 Information You Provide to Us
- chat messages, collaboration messages, and customer support communications;
- AI trip planning inputs such as destination, dates, budget, preferences, and traveler count;
- content you upload or publish, including profile images, photos, videos, Moment content, comments, and reviews;
- order notes, refund reasons, after-sales descriptions, and host remarks.
3.3 Order, Trip, and Service Information
- Plan, Order, and Trip related data;
- quote, payment, refund, and settlement status information;
- collaboration relationship data among travelers, hosts, and experience providers;
- trip nodes, service items, and experience item information.
3.4 Device and Usage Information
- device model, operating system version, and app version;
- log data, crash data, and diagnostic information;
- network status, access time, and operation records;
- session identifiers or device-generated identifiers.
3.5 Permission-Based Information
- microphone access for voice input and speech-to-text features;
- photo library or media access for uploading avatars, photos, and videos.
4. How We Use Information
- to create, authenticate, and manage your account;
- to provide AI trip planning, content display, messaging, order, and trip services;
- to support host collaboration, quote confirmation, fulfillment, after-sales support, and reviews;
- to upload, store, and display the media and profile assets you choose to provide;
- to maintain account security and prevent fraud or abuse;
- to diagnose issues, improve performance, and optimize user experience;
- to process support requests, complaints, refunds, and service inquiries;
- to comply with applicable legal, regulatory, and dispute resolution requirements.
6. International Data Transfers
LocalVerse serves users globally. Depending on your location, the infrastructure you access, and the service providers we use, your information may be transferred to, stored in, or processed in countries or regions other than your own.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
8. Your Rights and Choices
- access and review your personal information;
- correct or update your account details;
- delete certain content or request account deletion;
- withdraw permissions for microphone or media access;
- stop using certain features or limit certain communications.
9. Account Deletion and Closure
If you request account deletion or closure, we may need to verify your identity before processing the request. After closure, some transaction-related, legally required, or dispute-handling records may still be retained for a necessary period.
10. Children and Minors
LocalVerse is primarily intended for users who are legally able to use our services independently or with appropriate authorization. If you are a minor, please use our services under the guidance of a parent or legal guardian.
11. Security Measures
- access controls;
- encrypted transmission where appropriate;
- permission separation;
- logging and auditing;
- security monitoring and incident response.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Services and Links
Our services may contain third-party login methods, payment tools, maps, cloud storage, or links to external services. These third parties may have their own privacy practices, and we encourage you to review their policies separately.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or product features. Updated versions may be posted within the app, on our website, or through other appropriate channels.